TERMS & CONDITIONS


GENERAL TERMS AND CONDITIONS


1. INTRODUCTION

The purpose of this document is to regulate the GENERAL TERMS or CONDITIONS OF PROCUREMENT of the Pre-booking and Online Booking services (hereafter, and interchangeably, ‘Pre-booking’ and ‘Online Booking’ services, or ‘services’) of LULJETTA’S PLACE under the management of LORELAND REALTY AND DEVELOPMENT CORPORATION, with registered office in 165 ML Quezon St. San Roque Antipolo City Rizal 1870 with TIN No. 004-709-486-000, Tel. +632 534 2517 |+632 633 3494. The terms “You” and “User” are used here to refer to all individuals and/or entities who for whatever reason access www.luljettas.com or use its services.

The use of these services implies full and unconditional acceptance and validity of each and all the General Terms and/or Conditions – which are deemed to be automatically incorporated into the contract concluded with LULJETTA’S PLACE, without the need for your written transcription in the same – included in the latest version of these General Terms and/or Conditions.

2. USE OF THE LULJETTA’S PLACE PRE-BOOKING AND ONLINE BOOKING SERVICES

2.1. Pre-booking Services

The online Pre-booking services are for information only, and their sole purpose is to offer the user the possibility of checking the availability of a room. THE USER WILL RECEIVE AN EMAIL WITHIN 24 HRS, CONFIRMING IF THEIR BOOKING HAS BEEN PROCESSED, AND WILL CONSEQUENTLY ONLY BECOME BINDING ONCE LULJETTA’S PLACE HAS ACCEPTED THE RESERVATION BY MEANS OF EMAIL CONFIRMATION AND SUBSEQUENT PAYMENT BY THE USER. The user must verify the booking confirmation and notify LULJETTA’S PLACE of any error immediately in writing.

2.2. Online Booking Services

a. The purpose of the Online Booking services is for the reservation of a room or spa packages in LULJETTA’S PLACE. THE USE OF THESE SERVICES IMPLIES FULL AND UNCONDITIONAL ACCEPTANCE AND VALIDITY OF EACH AND ALL THE GENERAL TERMS AND/OR CONDITIONS – WHICH ARE DEEMED TO BE AUTOMATICALLY INCORPORATED INTO THE CONTRACT CONCLUDED WITH LULJETTA’S PLACE, WITHOUT THE NEED FOR YOUR WRITTEN TRANSCRIPTION IN THE SAME – INCLUDED IN THE LATEST VERSION OF THESE GENERAL TERMS AND/OR CONDITIONS.

b. Procurement procedure: When using the service, the user will receive an email confirmation in which is included the confirmation that their purchase order is in the process of being confirmed. If you are a customer, once the corresponding debit for your reservation has been made, you will receive an email confirming this; this email serves as proof of your booking.

c. Guarantee: The booking is confirmed and guaranteed overnight with a credit card or full payment using the preferred payment channel. In the event of a no-show without prior notice, the first night will be charged (including VAT and taxes).

d. Termination of the contract or cancellation of the booking: The credit card is solely a means of guarantee. Cancellation of the booking by the user will not incur any charges for advance cancellation, provided that this is done prior to the specified deadline (local time at the hotel) on the day of arrival. Once this threshold has passed, LULJETTA’S PLACE will make a cancellation charge as compensation, which will amount to the cost of the first night (including VAT and taxes).

This clause does not apply to bookings made with special rates. In this case, the respective specified conditions shall apply.

e. CANCELLATION COSTS

No charge will be made to your credit card (excluding the necessary service fees) if cancellation is made more than 48 hours prior to the day of arrival at the hotel (local time at the hotel). If cancellation is made during the 48 hours prior to arrival, 50% of the total cost of the booking will be charged to your credit card In the event of a client no-show without prior notice, 100% of the total cost of the booking will be charged.

These clauses do not apply to bookings made with special rates. In this case, the respective specified conditions shall apply.

f. LULJETTA’S PLACE Policies for children

Policies for children in our resort hotel are subject to the facilities of the hotel and are determined by the hotel management, as described in existing contracts.

g. Policy on minors.

Minors under the age of 18 staying in the Hotel must be accompanied by their parents, teachers or other duly authorized adults. Hotel staff may require relevant documentation identifying adults as parents/teachers of authorized persons.

h. Prices per room and night.

Prices are valid only in writing and for the period specified. LULJETTA’S PLACE reserves the right to modify these prices without prior notice where there are justifiable reasons.

Prices relating to the booking will be indicated during the booking process. VAT is applicable on these prices without prejudice to local taxes also being applied in accordance with existing local regulations in each country. These local taxes must be paid directly in the hotel.

i. Prices shown at the time of booking include VAT (or equivalent tax) according to the applicable rate at the time.

In the event that the applicable rate changes between the date of the booking and the date of services being provided, creating a disparity, in accordance with the applicable regulations, the applicable price shall be that which corresponds to the time of delivery of services or to the accrual of the tax, even where this will incur an increase to the final price indicated to the client during the booking process.

2.3. The user undertakes to use the services in accordance with the Law, moral standards, good customs and public order, as well as that which is stipulated in these General Terms and/or Conditions of procurement. Consequently, the user is obliged not to use the services for illicit purposes or effects and/or contrary to what is set out in these General Terms and/or Conditions of procurement, detrimental to the rights and interests of third parties or which could, in any way, damage the services, LULJETTA’S PLACE and/or its image.

2.4 LULJETTA’S PLACE shall, for increased agility and for the benefit of its users, be able to unilaterally modify at at any time and without prior notice the services provided, or the operational or technical Conditions, or the conditions of use of the services. In the same way, the users, in order to improve the service and establish optimum levels of quality – LULJETTA’S PLACE's ultimate objective – can make suggestions for changes that they consider to be useful by contacting those responsible for the page via the following email address: info@luljettas.com

3. PROTECTION OF THE USER'S PERSONAL DATA

Users of Pre-Reservation and Online Reservation services offered through www.luljettas.com, are voluntarily providing personal data (hereinafter, the Personal Data) and expressly, fully, and unreservedly accept that LULJETTA’S PLACE may process these data in an automated way and include them in a file for the purpose of being able to provide and offer its services. LULJETTA’S PLACE is responsible for this file and it is registered with the competent authority.

Due to the specific characteristics of the activity and the LULJETTA’S PLACE services, and for the optimal development and achievement of its objectives, it is necessary to transfer personal data to third parties, including international transfers. Personal data may be transferred to LORELAND REALTY AND DEVELOPMENT CORPORATION and/or interested third parties. The transfer of personal data to such entities is for the sole purpose of correctly providing the services offered by LULJETTA’S PLACE.

The owners of the data have the right to access the file at any time, and may exercise their rights of rectification, cancellation, and opposition in the Terms set out in the data protection legislation. Likewise, users' consent to the processing and transfer of their personal data may be revoked at any time without retroactive effects.

For such purposes, it will be sufficient to contact LULJETTA’S PLACE via the e-mail address info@luljettas.com, or by writing to its registered office at Sitio Loreland, Brgy. San Roque, Antipolo City, Philippines 1870. LULJETTA’S PLACE guarantees that it has taken the appropriate security measures at its facilities, in its systems and files.

Moreover, LULJETTA’S PLACE guarantees the confidentiality of the personal data, although it will disclose to the competent public authorities the personal data and any other information in its possession or that is accessible via its systems that may be required pursuant to the legal and regulatory provisions applicable to the case. Users of www.luljettas.com guarantee and are responsible for the truthfulness, accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly up to date.

LULJETTA’S PLACE services are not intended for minors and LULJETTA’S PLACE does not ask for or collect information regarding underage persons.

However, LULJETTA’S PLACE may collect information via devices such as cookies or log files regarding its users' browsing on www.luljettas.com. These mechanisms are exclusively associated with one user and their own personal computer. In this case, LULJETTA’S PLACE will only use these data as a whole for the ultimate aim of improving its services. LULJETTA’S PLACE may share this information with its customer companies, although in the same manner and in any case only on a complete and statistical basis.

The electronic document in which the reservation is formalized is stored electronically for the period established by law. Customers may access the data by exercising their relevant rights of access in the way described above.

Operations to check user account data and to request services or products via the LULJETTA’S PLACE website are carried out by means of a secure server. This server's software encrypts the information entered by users before sending it to LULJETTA’S PLACE. Moreover, LULJETTA’S PLACE has strict security procedures regarding the storage and disclosure of data in order to prevent any unauthorized access to this data.

4. CORRECT USE OF THE CONTENTS OF THE WEBSITE BY THE USER

4.1 LULJETTA’S PLACE declares that the industrial property rights (Brands, Trade names, etc.) which appear in this Website are owned by them and/or are legitimately exploited under agreements or user licenses, and are duly protected by current Legislation on Industrial Property. The User undertakes to use the Website diligently, correctly and legitimately and, in particular, agrees to abstain from:

(a) Deleting, circumventing or manipulating the “copyright”, brands and other data which identifies the rights of LULJETTA’S PLACE or its titleholders incorporated into the contents and/or products marketed from the LULJETTA’S PLACE Website, or the technical protection devices, digital fingerprints or any other such information mechanisms which could contain the same.

(b) Using the contents and, in particular, information about LULJETTA’S PLACE obtained via its Website to send out advertising, communications for the purposes of direct sales or any other type of commercial purpose, unsolicited messages addressed to a variety of people.

(c) Reproducing or copying, distributing, allowing public access via any public method of communication,

changing or modifying the contents, unless prior authorization has been obtained from the titleholder of the corresponding rights or it is legally permitted.

(d) In general, using the contents in a manner for purposes or effects which are contrary to the law, moral standards, generally accepted good customs and public order. LULJETTA’S PLACE grants no license or authorization of any kind over the use of its industrial and intellectual property rights or over any other property or right relating to its Website.

4.2. Procedure in the event of infringement of intellectual property rights. In the event that a User or third party considers that any contents have been introduced onto their Website which infringe their intellectual property rights, they must notify LULJETTA’S PLACE of their full and precise details and of the intellectual property rights which have allegedly been infringed, as well as the Website.

5. RIGHT TO MODIFY THE GENERAL TERMS AND/OR CONDITIONS OF PROCUREMENT

LULJETTA’S PLACE reserves the right to modify these General Terms and Conditions of procurement by informing users of the changes made via www.luljettas.com .

6. EXCLUSION OF GUARANTEES AND RESPONSIBILITIES

6.1 LULJETTA’S PLACE DOES NOT GUARANTEE THE RELIABILITY, AVAILABILITY OR CONTINUITY OF THE SERVICES MADE AVAILABLE TO THE USER, THUS EXCLUDING ANY LIABILITY FOR DAMAGES WHICH MAY ARISE OWING TO A LACK OF AVAILABILITY, RELIABILITY OR CONTINUITY OF ITS WEBSITE OR ITS SERVICES, ALTHOUGH IT WILL TRY TO FACILITATE, TO THE EXTENT OF ITS CAPABILITIES, TECHNICAL SUPPORT FOR THE PERSON AFFECTED, AND WILL TRY TO IMMEDIATELY RECTIFY THE BREAK IN SERVICES, PUTTING INTO PLACE, TO THE EXTENT OF ITS CAPABILITIES, ALTERNATIVE MEANS.

6.2 LULJETTA’S PLACE DOES NOT UNDERTAKE TO CONTROL AND DOES NOT HAVE ANY PRIOR CONTROL OVER VIRUSES OR ELEMENTS IN ITS CONTENTS WHICH MAY ALTER THE SOFTWARE OR HARDWARE OF THE USER OR OF PERSONS VISITING THE WEB PAGES AND WILL THEREFORE NOT BE LIABLE FOR DAMAGES OF ANY KIND WHICH MAY ARISE FROM THE SAME.

6.3 IF, DESPITE ACTING WITH DUE FORESIGHT AND DILIGENCE, LULJETTA’S PLACE IS UNABLE TO PROVIDE THE CONTRACTED ROOMS FOR REASONS WHICH ARE NOT ATTRIBUTABLE TO IT AND IF IT IS IMPOSSIBLE TO OFFER THE SERVICES UNDER THE CONDITIONS AGREED, LULJETTA’S PLACE SHALL OFFER THE USER THE OPTION OF A COMPLETE REFUND OF THEIR PAYMENT OR SUBSTITUTION FOR SOMETHING SIMILAR IN NATURE IN TERMS OF CATEGORY OR QUALITY. IF DUE TO SUBSTITUTION THE SERVICE IS OF AN INFERIOR CATEGORY OR QUALITY, LULJETTA’S PLACE MUST REFUND THE DIFFERENCE.

7. SAFEGUARDING THE GENERAL TERMS AND/OR CONDITIONS OF PROCUREMENT

Should one of the stipulations of these General Terms and/or Conditions of procurement be declared null and non-operational, the rest of the General Terms and Conditions will be retained in the agreed Terms. LULJETTA’S PLACE undertakes to substitute the stipulation affected by the nullity, bringing it into line as far as possible with the intention originally sought by the parties.

NO STIPULATION IN THIS CONTRACT SHALL IN ANY WAY AFFECT THE MANDATORY PROVISIONS IN RELATION TO CONSUMERS. IF YOU ARE NOT A CONSUMER, YOU EXPRESSLY RENOUNCE ANY RIGHT OF WITHDRAWAL.

8. WWW.LULJETTAS.COM AND ACCEPTANCE OF TERMS OF USE

The user is aware that use of the Pre-booking and online Booking services assumes full and unconditional acceptance of each of the clauses that make up the Terms of Use of www.luljettas.com, in the version published by LULJETTA’S PLACE at the time that the user contracts the service. These terms of use complete these General Terms and Conditions in all issues which are not contrary to them. Thus, the user must be aware of the importance of referring to the terms of this page prior to accessing and/or using these services.

The user/client can file any type of complaint using the form located here: http://luljettas.com/index.php?body=contact

9. APPLICABLE LAW AND COMPETENT JURISDICTION

These General Terms and/or Conditions of procurement are governed by Law. For the resolution of any dispute arising with respect to its validity, execution, fulfilment or resolution, either total or partial, LULJETTA’S PLACE and the users expressly waive their own jurisdiction or any other which, if appropriate, may apply to them and submit to the competence of the Courts and Tribunals of the Philippines. This contract constitutes the full and complete expression of the agreement between LULJETTA’S PLACE and the user and replaces all previous pacts, undertakings, statements or agreements, either written or oral, which may have existed previously between both.

In all cases, any dispute arising from the provision of services in the hotel in which the client is staying shall be submitted to the consumer courts.